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Award-winning insights technology and consulting

The Evolved Group is an insights technology company. Our mission is to identify opportunities and optimise experiences in a way which is faster, deeper, and more relevant than ever before.  Our goal is commercially valuable insights that power our clients’ business success. We do this through three complimentary lines of business.

Human insights powered by real-time conversations

Understand what your customers are saying in real time with the next generation insights platform. Powered by our unique Conversational AI technology, which puts the voice of the customer at the heart of your strategy. We work with both agencies and end clients to power up insights through technology.

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Make your understanding of humans a competitive advantage

Evolved Thinking is a globally awarded strategic market research consultancy. We are a full-service research provider that designs and delivers large scale CX, EX, ideation & product development, brand tracking and strategic insights projects.


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Building enduring, engaged and valuable online communities

We help our clients actively engage with consumers and gain an immersive understanding of their hearts and minds. Evolved Communities is at the cutting edge of research technology innovation, facilitating continuous dialogue with your customers at vast scale.


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Our Mission

We connect organisations with humans through meaningful engagement

We believe the art of giving people a voice is making them feel like what they say matters... and then making it matter. We achieve this by developing and applying technology supported by expert consulting to listen and understand people so our clients can deliver outstanding human experiences, creating a sustainable competitive advantage. 

Founding of The Evolved Group

Garreth Chandler and Shane Hall establish The Evolved Group as a team of two (three if you count the dog). The team of insights consultants and clients grows exponentially.

2010

Human Listening platform is developed

We take the learnings from our consulting business and create a multi-tenanted insights platform on which to run our client's insights programs.

2015

Conversational AI disrupts the insights industry

We create the most advanced chat and text analytics technology, Conversational AI, to replace traditional surveys with realistic, enjoyable, and engaging conversations.

2017

Human Listening goes SaaS

We decide to scale up the Human Listening platform as a cloud-based, SaaS insights platform for agencies and clients, available around the globe.

2021

Global Offices

We have a presence across Australia, the USA, New Zealand, and the UK, with a partner network extending across the Asia Pacific Region.

Melbourne

Auckland

Chicago

Dallas

Hong Kong

London

Los Angeles

Sydney