Deeper insights on purchase decisions that begin before shoppers enter your store
Beyond traditional surveys, Conversational AI makes listening to customers a positive brand-building experience.
Our AI companion, EVE (Evolved Verbatim Engine), replaces traditional surveys with real-time conversations that enquire further on flagged topics.
You can train EVE to focus on particular topics or phrases of interest, such as "changing rooms", with different routines. She can also prompt and explore unexpected topics.
Retail Listening gives you shopper and market insights on:
Integrated & Immersive
Generate real value for shoppers
Retail is changing and understanding shoppers is more important than ever. Shoppers are changing how they shop, why they buy and where & when they buy. In an environment where you and your competitors are on shoppers’ phonesand available 24-7, understanding and integrating shopper feedback is critical to developing a winning retail strategy.
The Evolved Group can provide various levels of implementation; we can be as involved as you would like us to be.