Global engineering and professional services firm GHD has experienced a period of strong global growth with 10,000 employees across a range of geographies. With a growing global workforce, a reliance on bi-annual employee surveys, and the subsequent wait for results to act upon, GHD applied its appetite for adopting new technologies to a need for timely feedback.
Employee Listening was launched in October 2018 and has since been scaled up across the enterprise, delivering a more timely and responsive way of engaging with employees across a diverse range of markets and cultures.
Employee Listening enabled GHD to gather more employee feedback, respond to feedback with greater immediacy and dramatically improve the communication of results via an easy-to-use dashboard. The increase in feedback data has allowed GHD to better understand the experiences of its new hires and identify opportunities to be a better, more responsive employer. Employee Listening is now active across all GHD’s regions and has become a critical management tool to help its people and culture thrive.
- 20% higher response rate
- 300% more feedback
- 80% of respondents found the conversational
- approach to be a positive experience