A single, unified solution
Subscribing to Human Listening means having all the tools you need to build an enterprise grade insights program. Our design goal is 'insights on the desktop for everyone.'
All the applications are integrated. The data is consolidated. You can build automated processes. Easily create and publish traditional surveys or new chat dialogue with customers. You can share your results and bring insights to life.
Powered by Conversational AI
Human Listening is powered by our unique Conversational AI technology. You can replace traditional surveys with natural language conversations that create meaningful human engagement. This delivers a better respondent experience, more insights and ‘wow’ moments every day. Not only that, it creates stronger brand relationships and makes it more likely for people to provide feedback because the process is actually enjoyable, not boring.
Benefits of Human Listening
What we offer
Surveys with Survey Shaper
Our survey tool, Survey Shaper, is designed to suit all needs, from beginner to expert. Fully featured and super easy to use drag and drop interface with extensive question library. We can engage people through email, SMS, site intercept or voice. It’s a superior survey platform even before you factor in Conversational AI
Conversations with EVE
Instead of ticking boxes, our Conversational AI bot, EVE, interacts, learns and provides an immediate response to your employees. Coupled with Text Analytics, Conversational AI offers next level insights instead of, or in combination with, traditional survey questions.
Integration with Data Wrangler
Get data from anywhere - surveys, APIs, file uploads, and consolidate into a single database. Data Wrangler does what it says. Not only that, you can set up, automate and manage your whole insights program using a single visual interface.
A powerful and integrated set of insights tools to engage with and learn from consumers in your own online world. We run big communities with our proven ‘triangle of success’ - platform, content and members.
Text analytics that works, is accurate and tells you what is happening in minutes. Big claims. True. Our approach comes with selectable models for different topics or you can create your own.
Visualise your data in compelling ways. Create insights from multiple data sources and share them with others. Fast, easy to use drag and drop interface. Get started in minutes.
Easy to create, seconds to deploy, beautiful and insightful. Dashboard publisher allows you to control the flow of information throughout your organisation.
Identify at risk customers and push them to your support channels. Deliver advice and support resources in the moment that they are needed. Track completion against your service SLA’s online in the platform.
Automate triggers to surface key results in natural language through your central insights Portal.
Control who gets access to create content with applications and access content (analytics, dashboards, alerts) across the organisation.
Integrated insights library, to upload and share reports, or any summarized content, including online sources.
Securely capture and share content including reports, data files, videos and any other relevant documents.