The Evolved Group’s unique combination of industry and research consulting expertise powered by Human Listening™ technology enables us to develop award-winning Customer Listening programs. It’s brilliant CX programs by design, not one size fits all. Our customer listening CX programs are specific to each client, industry-relevant and highly integrated.
Engage customers like you never have before
Beyond traditional surveys, Conversational AI makes listening to customers a positive brand-building experience.
EVE (Evolved Verbatim Engine) replaces traditional surveys with AI-powered conversations. You can train EVE to focus on particular topics of interest with different routines to prompt and explore unexpected topics.
Integrated & Immersive
Develop deep customer insights
Bring the customer voice to life and drive strategic decision making. Generate ROI by identifying and recovering at risk relationships. Automate your CX program and speed up delivery of critical customer feedback to front of house, marketing and product.
The Evolved Group can provide various levels of implementation; we can be as involved as you would like us to be.