The Evolved Group’s unique combination of industry and research consulting expertise powered by Human Listening™ technology enables us to develop award-winning Customer Listening programs. It’s brilliant CX programs by design, not one size fits all. Our customer listening CX programs are specific to each client, industry-relevant and highly integrated. 

Engage customers like you never have before

Beyond traditional surveys, Conversational AI makes listening to customers a positive brand-building experience.

EVE (Evolved Verbatim Engine) replaces traditional surveys with AI-powered conversations. You can train EVE to focus on particular topics of interest with different routines to prompt and explore unexpected topics.

Customer Listening

Key Benefits

Your Design

Connect through multiple channels aligned to your customer touchpoints - e.g. inbound calling, email, SMS, online, social.

Consolidated feedback

See all your internal metrics in one place e.g. call centre data, financial data, or external sources such as social media metrics.

Live Dashboards

Develop dashboards and share them throughout the organisation, controlling who has access to data and when.

In-depth analysis

Understand your customers with both structured and unstructured information (e.g. text) to understand cause and effect.

Integrated & Immersive

Develop deep customer insights

Bring the customer voice to life and drive strategic decision making.  Generate ROI by identifying and recovering at risk relationships. Automate your CX program and speed up delivery of critical customer feedback to front of house, marketing and product.

Managed implementation

Our structured program design and implementation process guarantees success – our team will support you and your organisation throughout the process.

Ongoing services & support

Get the most out of your Customer Listening CX program – insights analytics, data analytics, technical support and other services at call.

Bring your ideas to life

Our programs include strategic, episodic and transactional listening posts to fully understand the customer journey.

Broader integrations available

Seamlessly integrate with our Employee Listening EX and Community platforms for a complete organisational solution.

Implementation

The Evolved Group can provide various levels of implementation; we can be as involved as you would like us to be. 

Set Up & Launch

Rather manage the platform yourself? We can take care of full implementation before a full hand off to your business. You can opt to keep us around for support if you need us.

Customisation & Management

Need a more specific solution? Including set up, launch, support and ongoing management, we can also customise the platform based on your business’ needs.

Full Service

Want us to handle the whole thing? We can provide a full end-to-end service with all the bells and whistles. We can work as part of your team and deliver the projects, analytics and answers you need.

Leading companies choose Customer Listening CX