Data science as a creative art
Some years ago, when the Earth was new, I did some work with a global data provider that wanted to look at how their clients used their tools and shared knowledge across departments. We mapped how information flowed through organizations like media companies, manufacturers and retailers. It was a pretty big study by ethnographic standards. […]
Superannuation – Head vs Heart
A pervasive measure in the Superannuation industry is the Net Promoter Score (NPS). For this reason, The Evolved Group started tracking NPS across a national sample of Australians this year. We will be publishing findings regularly during the year e.g. key trending themes and benchmarks. With our Conversational AI technology as well as our Superfund Listening product, we […]
Are we measuring the same thing repeatedly?
Satisfaction, performance, experience, NPS, loyalty – these are just some of the KPIs brands live by. But how much do they really matter?
Facing 2030: The Future of Market Research
A great deal has changed in the research indutry over the past decade. So what’s on the horizon for the world of market research in the next ten years? See my predictions below.
Starting a new job in lockdown
The challenges of starting a new job in lockdown prove to be easily overcome at The Evolved Group
How to learn a new skill in 20 hours
Learning a new skill is tricky – you need to be patient and persistent. But what if you needed to put in just 20 hours of work to hone a new skill?
Our CEO, Garreth Chandler, to speak at AMSRS 2020 National Conference – “Facing 2030”
We’re super excited for our Founder and CEO, Garreth Chandler, to speak at the AMSRS 2020 National Conference tomorrow, August 5th, at 12pm.
Australian B2B NPS industry benchmarks – how does your organisation compare?
Access and understand Net Promoter Scores Benchmarks for Australian B2B suppliers. Learn more about the scores and benchmarks, by industry, including the drivers of NPS performance. Benchmarks available include IT Products, Services and Hardware, Education and Training, Insurance, Legal Services and more.
Why language is the best source of insights
The human brain is encoded to understand information that is embedded in our use language. For this reason, the collection and analysis of feedback needs to find ways to determine not just what people are saying but how they say it to deliver real insight. Learn how conversational engagement, driven by AI technology achieves this.
Why we should set new year’s – and month’s – resolutions at work
Use new year’s resolutions to your advantage at work. Find out why you should be setting new year’s – and month’s – resolutions in addition to your goals.
