Australian B2B NPS industry benchmarks – 2022 edition
Access and understand Net Promoter Scores Benchmarks for Australian B2B suppliers. Learn more about the scores and benchmarks, by industry, including the drivers of NPS performance. Benchmarks available include IT Products, Services and Hardware, Education and Training, Insurance, Legal Services and more.
How to design a market research program that delivers actionable insights
Are companies properly utilising data to help solve business problems? Group Account Director, Anna Truong, takes you through our approach to delivering truly impactful insights to our clients.
Data science as a creative art
Some years ago, when the Earth was new, I did some work with a global data provider that wanted to look at how their clients used their tools and shared knowledge across departments. We mapped how information flowed through organizations like media companies, manufacturers and retailers. It was a pretty big study by ethnographic standards. […]
Superannuation – Head vs Heart
A pervasive measure in the Superannuation industry is the Net Promoter Score (NPS). For this reason, The Evolved Group started tracking NPS across a national sample of Australians this year. We will be publishing findings regularly during the year e.g. key trending themes and benchmarks. With our Conversational AI technology as well as our Superfund Listening product, we […]
Are people thriving or surviving at work? Text analytics gives clear answers
One of the main criticisms of employee engagement surveys is that they are not engaging and don’t promote action.
How is FMCG managing the eye-level shelf line with the move to online grocery shopping?
With a shift to FMCG products being purchased online, what must brands do to stand out among the rest?
You cannot have a relationship with a survey
Delving into the use of “conversational AI avatars” to underpin company brand values and to create a “survey companion’” with whom employees can build an ongoing relationship of trust.
Australian B2B NPS industry benchmarks – how does your organisation compare?
Access and understand Net Promoter Scores Benchmarks for Australian B2B suppliers. Learn more about the scores and benchmarks, by industry, including the drivers of NPS performance. Benchmarks available include IT Products, Services and Hardware, Education and Training, Insurance, Legal Services and more.
Why language is the best source of insights
The human brain is encoded to understand information that is embedded in our use language. For this reason, the collection and analysis of feedback needs to find ways to determine not just what people are saying but how they say it to deliver real insight. Learn how conversational engagement, driven by AI technology achieves this.
3 New Year tips to improve employee productivity
Do you want to reset your employee engagement strategy and improve your organisation’s productivity? Learn the three things you can do, based on what the best of breed organisations are doing.
